Return option

REFUNDS OR EXCHANGES

We value our customers and want you to have a great experience with us. Therefore, we fully stand behind all our products and offer a 100% satisfaction guarantee ! This means you can try our product risk-free to see if it's right for you.

If, contrary to expectations, you are not satisfied with your purchase, you have 30 days from the delivery date to initiate a return. Unfortunately, we cannot offer a refund or exchange after 30 days from the date you receive your order.

You can initiate your refund by contacting us via email . We will then send you the necessary instructions. Our team will need a copy of your order confirmation to process the refund.

Email: helveabodyscan@gmx.ch

REQUIREMENTS FOR RETURNING GOODS

Your right to return the item will expire if it shows signs of wear and is no longer in the same condition and is in the original packaging (bag and box).

Once we have received and inspected your return, we will send you a confirmation email.
If your return is approved, we will refund you the full purchase amount .

SHIPPING COSTS RETURNS

The shipping costs for returning the goods are the responsibility of the customer. We recommend sending your return shipment by registered mail.